Understand the various ways to implement the active offer of French-language health services.
To demonstrate commitment to French-language health services and fully respect language rights, health professionals must develop specific skills and demonstrate concrete behaviours.
Health care workers who integrate active offer into their practice:
In the waiting room:
On online health service portals:
Active offer must be ensured throughout the entire health care continuum, from prevention to end-of-life care.
Examples of places or stages in the care continuum:
Active offer: Wherever people need health care!
Download the infographic: Infographic – I practise AO
Leadership plays a key role in the delivery of French-language health services. In their workplaces, French-speaking health care staff often interact with colleagues who may not be fully aware of the rights, realities, and living conditions of Francophone minority communities. To ensure lasting improvements in French-language health services, these health professionals are called upon to become agents of change and innovators within their environments (translated from Lortie, Lalonde and Bouchard, 2012).
Some examples of leadership in active offer
See how an intern can demonstrate leadership
Consult the Thematic Sheet : Leadership and provision of Health services in French
Feedback
The correct answers are:
b) Providing magazines in French and English in the waiting room.
d) Clearly displaying the availability of French-language services on virtual health service portals.
Greeting must be done in both official languages. Health care facilities should display magazines, videos and posters in both official languages in their waiting rooms.
On virtual health service portals, identifying the services that are available in French is often difficult. Having a language selector that links to French pages does not necessarily mean that services can be provided in that language.
The correct answer is:
d) All of the above
Active offer must be present throughout the entire continuum of care.
