OFFREACTIVE

ACME

Understand Active offer
- Basic Path
  - - Defining Active Offer
      
      Quiz
      
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      The correct answer is:
      
      b) An occupational therapist greeting a client in both official languages.
      
      Greeting in both official languages makes the availability of French-language services known without the person having to ask.
      
      Francophones should not have to request health services in French. Active offer must precede the request for services.
      
      Hiring a French-speaking person is certainly a step in the right direction, but that person must also be made aware of the importance of active offer of health services in French.
      
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      The correct answer is:
      
      b) Express themselves in the official language of their choice.
      
      Canada has two official languages, French and English. Health services must be provided in both official languages.
      
      Download the quiz in PDF format
      
      lesson completed – proceed to the next objective
      
      BEHAVIORS: Identify the behaviors of active offer and leadership in active offer
    - Behaviours Relating to Active Offer
      
      Quiz
      
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      Feedback
      
      The correct answers are:
      
      b) Providing magazines in French and English in the waiting room.
      
      d) Clearly displaying the availability of French-language services on virtual health service portals.
      
      Greeting must be done in both official languages. Health care facilities should display magazines, videos and posters in both official languages in their waiting rooms.
      
      On virtual health service portals, identifying the services that are available in French is often difficult. Having a language selector that links to French pages does not necessarily mean that services can be provided in that language.
      
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      The correct answer is:
      
      d) All of the above
      
      Active offer must be present throughout the entire continuum of care.
    - Why Active Offer Matters?
      
      Quiz
      
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      The correct answer is:
      
      c) Cultural competencies are used to break down cultural barriers.
      
      Active offer and cultural competence are fundamental to ensuring accessible, safe and high-quality French-language health services for Francophone communities in minority settings.
      
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      The correct answer is:
      
      d) All of the above
      
      The availability of French-language health services is not always known. Francophones often face services offered only in English. Active offer makes the availability of services in French known and creates a quality care environment for Francophones living in minority settings.
    - Impact of Language Barriers on Quality of Care
      
      Quiz
      
      Feedback :
      
      The correct answers are:
      
      a) A physiotherapist explains the exercise program in English to a French-speaking client who recently arrived from Haiti.
      
      b) A bilingual French-speaking patient describes her symptoms to the English-speaking doctor: “I have a pain when I stop sitting for a while.”
      
      In scenario a), in addition to explaining the exercise program in English, the physiotherapist could have provided the client with a handout in French or demonstrated the exercises. This would have helped the client better understand the exercises she needs to do.
      
      In scenario b), the French-speaking patient is trying to describe her symptoms in English but is unable to express herself clearly. Being bilingual does not necessarily mean being equally comfortable in every situation. A person may be able to work in English in their own field, but not have the linguistic skills needed to accurately describe symptoms or pain.
      
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      The correct answers are:
      
      a) She gave me a doctor’s appointment, but I didn’t understand the date and time.
      
      b) “Take two capsules in the morning before breakfast, and one capsule at bedtime if needed.” I only need to take the medication if necessary.
      
      In scenario a), the person may miss the appointment and hesitate to book another one. This delays access to the care they need.
      
      In scenario b), the person does not fully understand the dosage instructions. The treatment may not have the intended positive effects.
    - Interpretation Services: Benefits and Drawbacks
      
      Quiz
      
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      The correct answer is:
      
      b) False
      
      No legislation regulates the use of interpreters in Canada. Each health care facility has its own way of managing this matter.
      
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      The correct answer is:
      
      a) True
      
      It is important to recognize that the use of interpreters can impact the quality and safety of care and may also raise ethical considerations.
- Advanced Path
  - - Francophone Minority Communities
      
      Quiz
      
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      The correct answer is:
      
      a) First Nations, Inuit and Métis
      
      The term “Indigenous Peoples” refers to the first peoples of North America and their descendants. The Canadian Constitution recognizes three groups of Indigenous Peoples: First Nations, Inuit and Métis. “These are three distinct peoples with unique histories, languages, cultural practices and spiritual beliefs.” (Government of Canada)
      
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      The correct answer is:
      
      a) Increase the number of Francophones living in minority settings.
      
      Francophone communities have experienced a decline in their demographic weight over the past several decades. The contribution of French-speaking immigrants to the vitality and growth of Francophone minority communities is therefore crucial.
      
      Download the quiz in PDF format
      
      Go to Next Objective
      
      Official Languages and Language Rights
    - Official Languages and Language Rights
      
      Quiz
      
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      The correct answer is:
      
      b) True
      
      Canada has a population of nearly 37 million people, of whom 22% have French as their first official language spoken. Nearly one million French-speaking individuals live Outside Quebec, in the three territories and in other provinces across Canada.
      
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      The correct answer is:
      
      b) False
      
      It was the modernized Official Languages Act that came into force in June 2023.
      
      Go to Next Objective
      
      Access to Equitable French-Language Health Services in FMCs
    - Access to Equitable French-Language Health Services in FMCs
      
      Quiz
      
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      The correct answer is:
      
      d) All of the above
      
      Equitable health care services are services that are appropriate, safe and effective. Care must be sufficient, delivered in a timely and coordinated manner, and responsive to the individual needs and preferences of patients. Such care reduces the risk of harm to patients and prevents the waste of resources.
      
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      The correct answer is:
      
      c) There is very little active offer on virtual health care portals.
      
      Virtual health care services are available to the entire population. However, French-speaking individuals living in minority settings who wish to access virtual health care may encounter several challenges, as online health service portals rarely provide an active offer of French services.
      
      Go to Next Objective
      
      Active Offer and Cultural Competencies in Health Services
    - Active Offer and Cultural Competencies in Health Services
      
      Quiz
      
      Feedback :
      
      The correct answer is:
      
      c) Cultural competencies are used to break down cultural barriers.
      
      Active offer and cultural competence are fundamental to ensuring accessible, safe and high-quality French-language health services for Francophone communities in minority settings.
      
      Go to Next Objective
      
      Putting Active Offer into Practice: Strategies and Helpful Tips
    - Putting Active Offer into Practice: Strategies and Helpful Tips
      
      Quiz
      
      Feedback :
      
      The correct answer is:
      
      d) All of the above
      
      Greeting clients proactively in both official languages and drawing on cultural knowledge and skills to communicate effectively helps foster a high-quality care environment. This allows the person to feel safe and comfortable expressing themselves in the official language of their choice and according to their cultural values.
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Contact us contact info
- MAILING ADDRESS 223, rue Main Ottawa (Ontario) K1S 1C4
- EMAIL This email address is being protected from spambots. You need JavaScript enabled to view it.
- WEBSITE cnfs.net
- PHONE 613-244-7837
- TOLL-FREE 1-866-551-2637
- FAX 613-244-0699

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