Access to health services in the official language of one’s choice is a right that ensures safe, high-quality care for Francophone minority communities.
French-language health services must be clearly promoted, visible, and easily accessible. Active offer supports the integration of health promotion and disease prevention into health care by communicating information more effectively and in a way that is easy for patients to understand.
Communicating to be understood
Communication in the patient's preferred official language facilitates understanding of health information, enables better-informed consent, and promotes stronger adherence to treatment.
French-speaking patients feel more comfortable and confident when they can express themselves in their mother tongue, which contributes to a better overall experience.
By communicating in the official language of their choice, individuals find it easier to:
- Ask for help
- Explain their experiences and condition
- Express their needs and preferences
- Take charge of their own health
Clear and effective communication between the patient and health care providers reduces the risk of medical errors, allows for a more accurate assessment of health status, and thus improves the quality of care provided.
Active offer creates a safe care environment where people feel comfortable communicating in the official language of their choice and according to their cultural values.
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Understanding the active offer
Explore the fact sheets, videos, or documents to learn more about the active offer
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Francophonie in a minority Setting
Resources on the diversity and specificities of French-speaking minority communities
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Language Rights and French-Language Health Services
Laws and regulations affecting French-language health services in Canada
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Equitable health services for Francophone minority communities
How to provide quality health services
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Linguistic and Cultural Barriers
Barriers related to active offer, plus benefits and drawbacks
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Active Offer and Cultural Competencies
Learn more about the definition and behaviours related to active offer
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Working in Health Care in Francophone Minority Communities
Working in a Francophone Minority Setting: Challenges and Best Practices
