In order to make sustained improvements to the active offer of health services in French, any professional who is eager to enhance service delivery to Francophone communities can act as a catalyst for change.

Health professional leaders are engaged in a long-term process that will have a ripple effect on the health and safety of French communities. Their leadership will have an impact on their colleagues, both Francophones and Anglophones, prompting them to work together towards a real patient-centered approach.

Being a leader in the active offer of health services in French can involve:

• Finding out about the impact of language barriers;
• Learning the importance of active offer;
• Discovering the French community in your region;
• Supporting a culture of bilingualism in the workplace;
• Seeking opportunities to promote health services provided in French;
• Learning French… or enough French to greet patients in that language, and find out if they need an interpreter or a bilingual health professional.