Active offer consists in inviting patients to use their preferred official language. This invitation must be expressed proactively and confidently, before a patient even requests services in French.

Bonjour, hello… is just the beginning. Active offer is a lot more than a greeting.

Francophones needing health care services in French should not have to ask for them. These services should be clearly available at all times, and should be of the same quality as those available in English.

Active offer consists of working together to ensure the availability of health services in French across the continuum of health care.

Offering health services in French is critical for the safety and quality of care in Francophone minority communities.

Offering health services if French, even when one does not speak French, is possible, important, and necessary!